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Article Date: 08/06/2011
ITIL certification: Securing the Upperhand in IT
ITIL stands for Information Technology Infrastructure Library. Obtaining an ITIL certification means an IT professional is fully knowledgeable in the rules of delivering IT services more efficiently and in implementing management processes across IT departments that support networks, applications, databases and systems. Several information technology certification institutes offer courses to prepare the information technology professional for ITIL certification.
ITIL certification is designed as IT Service Management qualifications. IT professionals who desire to become familiar with and apply best practices for IT Service Management usually obtain the ITIL certification. The ITIL Certificates are designed as - IT Service Management - qualifications. They are aimed at all personnel who wish to become familiar with the best practices for IT.
Levels of ITIL certification
ITIL certification has three levels.
The Foundation Certificate enables IT professionals to understand the terminology used within the ITIL. It lays fundamental knowledge on ITIL service support, service delivery and ITIL philosophy.
The Practitioner's Certificate qualifies an IT professional on specific disciplines within the ITIL service support and service delivery sets, including customer and IT organisational communication.
The Manager's Certificate is for experienced IT professionals in the capacity of IT managers. They will be involved in implementation and management of IT services and functions.
ITIL has also gone through several version upgrades since it was first introduced in 1996. Version 2 or V2 outlines what should be done by IT to improve on a company's existing organisational processes. Version 3 or V3 outlines how to improve these processes. V3 also demonstrates the return on investment to the business for every service delivery unit.
ITIL certification usually involves three-days of in-class study, whereupon the certification exam is held on the third day. Companies who are implementing ITIL send their employees to get the ITIL certification. Exam pass rates are remarkably higher for those who enrol in in-class lectures. |
